Frequently Asked Questions

What is the Return Policy?

You can find the return policy here . Should you wish to return your order, please notify us within 30days of purchase with a valid reason for return

What are the Shipping Options?

We have free shipping for orders over $50 this will calculate at the checkout 

For Australia wide via regular post have a flat shipping fee of $ 8.50

For people with an Australian residential address or a PO Box, we can also offer Express postage for $14.95

When will I receive my order? 

Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days.

What do I do if I never received my order?

Damaged or lost orders should be resolved with Australia Post and we are not responsible for goods that are damaged in transit or not received. 

For help with missing damaged or delayed items click

How do I track my order?

Just pop you tracking number into the link below 

You can track your shipment herefor Australia post:

Help! my order arrived and there is a mistake 

Unfortunately, human errors can happen from time to time. Please contact us ASAP so I can resolve the issue for you

What do I do if I received a defective order?

First off we apologize for any inconvenience this may have caused please send through an email to hello@lunaandbeau and we will work on having the item replaced. More information can be found in Shipping Terms and Conditions 

Can I buy the products as a gift and send them to the recipient?

Absolutely you can.  Just pop a note in the instructions box and enter their shipping details at the checkout.

How do I make changes to an order I’ve already placed? 

Send us an email ASAP and we will do our absolute best to get on or contact us here.  Any changes to your order need to be made before the item is shipped.

How do I contact your company if my question isn't answered here? 

Just drop us a line at or contact us herewe will be more than happy to answer any questions you may have. 

Want to collaborate with Luna and Beau?

Wow, we are super flattered and would love to hear from you please flick us an email or contact us here.